Refund Policy

At Underground Sports Nutrition, we strive to provide high-quality products and excellent customer service. We understand that there may be instances where you need to request a refund. Please review our refund policy below for details on eligibility, procedures, and timelines.

1. Eligibility for Refunds:

Refunds may be issued under the following circumstances:
- Product Defects: If the product you received is defective or damaged upon arrival, you may be eligible for a refund or replacement.
- Order Errors: If there was an error in processing your order, such as receiving the wrong item or quantity, you may be eligible for a refund or exchange.
- Dissatisfaction: If you are not satisfied with your purchase for any reason, you may request a refund within the specified timeframe.

2. Refund Procedures:

To request a refund, please contact our customer service team within [number of days] days of receiving your order. You can reach us via [email/phone/live chat] and provide your order details and the reason for the refund request.
Depending on the reason for the refund, we may require you to provide additional information or evidence, such as photographs of the damaged product.
Once your refund request is approved, we will provide instructions on returning the product, if applicable.
Refunds will be processed within [number of days] days of receiving the returned item(s). The refund will be issued to the original payment method used for the purchase.

3. Non-Refundable Items:

Certain items may not be eligible for refunds, including:
- Products that have been opened, used, or tampered with.
- Clearance or sale items marked as final sale.
- Gift cards or promotional vouchers.

4. Shipping Costs:

Shipping costs are non-refundable, except in cases where the return is due to a product defect or order error on our part.

5. Restocking Fees:

We reserve the right to charge a restocking fee for returns that are not due to product defects or order errors. The restocking fee will be deducted from the refund amount.

6. Refund Exceptions:

We reserve the right to refuse refunds for returns that do not meet our refund policy criteria or if the returned items are damaged due to improper handling or misuse.