Shipping Policy

Thank you for choosing Underground Sports Nutrition for your health and fitness needs. We strive to provide exceptional service, including efficient and reliable shipping. Please review the following information regarding our shipping policy:

1. Order Processing:

Orders are typically processed within 1-2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:

We utilize ShipStation for shipping services, ensuring secure and timely delivery of your orders.
We offer several shipping options to accommodate your needs, including standard, expedited, and express shipping.
Shipping costs and delivery times may vary depending on your location and the chosen shipping method.

3. Shipping Rates:

Shipping rates are calculated based on the weight of the package, destination, and selected shipping method.
We strive to offer competitive shipping rates while ensuring the safety and prompt delivery of your items.

4. Delivery Timeframes:

Estimated delivery times vary depending on the shipping method selected during checkout.
Standard shipping typically takes 3-7 business days for domestic orders, while expedited and express shipping options offer faster delivery times.
International orders may take longer to arrive due to customs processing and other factors beyond our control.

5. Order Tracking:

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.
You can track the status of your shipment using the provided tracking number through our website or the carrier's website.

6. Shipping Restrictions:

Some products may be subject to shipping restrictions due to legal or safety regulations. Please review product descriptions for any applicable restrictions before placing your order.
We currently do not offer shipping to PO boxes or APO/FPO addresses.

7. Shipping Damage or Loss:

In the rare event that your order is damaged during shipping or lost in transit, please contact us immediately.
We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome, which may include issuing a replacement or refund for the affected items.

8. International Shipping:

We offer international shipping to select countries. Please note that additional customs duties, taxes, or fees may apply to international orders.
Customers are responsible for any customs clearance charges or import duties imposed by their country's customs authorities.

9. Order Modification or Cancellation:

Once an order has been processed and shipped, modifications or cancellations may not be possible. Please contact us as soon as possible if you need to make any changes to your order.